For the bereaved family, the passing of a loved one is often difficult to bear. The period of time spanning the wake to interment is extremely emotionally draining as the family has to cope with both the grief of loss and the complexity of handling a funeral. It is therefore very important that the family appoints a reliable funeral director to handle the funeral arrangements, as the consequences of a wrong choice can lead to added stress during this time of grief.
So for those who are facing an imminent death within the family, this guide on how to choose a funeral director is for you.
Do Your Research as Soon as Possible
Never wait till the very last minute before appointing a funeral director. You will need time to research, compare and shortlist the good ones and this process will take time. Those who hire funeral service providers without doing any background checks will sometimes regret their decision. They may end up being over charged, fall victim to bait and switch techniques or even find themselves dealing with undertakers who are inexperienced or unreliable. In a country like Singapore where funeral traditions are lost with each passing generation, the bereaved family is often clueless when it comes to funeral matters. Hiring an equally inexperience or clueless undertaker will only add to your grief and stress. So do your research early and never hire purely base on what you read on a funeral director’s website. Even the black sheep’s in our industry will say that they are good; it’s after all their website.
Start With An Initial List
Before you can do any meaningful research, you will need to have an initial list of funeral directors. To gather this list, you can:
- Ask Friends for Recommendations
- Do a Google search for Funeral Services Provider; and/or
- Use our list of Top Singapore Funeral Services Providers
By this we don’t mean testimonial on their website. These could be fake. Instead, check forums like Hardware Zone for reviews from forum members. Are these reviews pre-dominantly positive? Or do they have many disgruntled customers?
Does the funeral director have a FaceBook page. If so, does he allow reviews there. FaceBook reviews are a great source of information as FaceBook does not allow page admins to delete negative reviews. So if a funeral services provider has many satisfied customers on their FaceBook reviews page, chances are they are reliable and well loved by their customers. If there are only a handful of reviews on the page, exercise caution even if these reviews are generally favourable. Why? Because these could be reviews from friends. Many business owners invite friends to leave a review on their Facebook page and reviews from friends are generally bias.
Price comparison is not always that straight forward. Many funeral companies offer packages but the items included in these packages can vary greatly between companies. For example, some funeral packages mobile toilets, ceremonial items, Wifi connection etc in their quotes while others don’t. It is therefore important to get the funeral company to provide a detailed list of items included before a meaningful comparison can be reached.
Company History and Experience
These day’s, it’s fairly common to see young men helming funeral companies. Don’t write off these funeral director’s just because of their age. Some of them come from families that have been in the funeral trade for up to three generations and have been trained since a tender age to run and manage their respective firm. One such person is Damien Tee of Solace Funeral Services. Young as he may seem, he is a third generation Tee family undertaker and the Tee family has been in this trade since 1965.
So always make it a point to ask companies you are shortlisting for their experience and company history. This will ensure the company you hire has the necessary experience to carry out the job.
Ensure They Offer the Services You Need
Many funeral website these days claim to offer funeral services for all religions. But when you study their funeral packages, you often find that they do not arrange Muslim or Hindu funerals.
Check Out Their Payment Terms and Options
Does the Funeral Director require upfront deposit and if so, how much? Does he allow you interest free installment payments by credit cards?
What are your vibes when you first meet the representatives of the company? Do you feel comfortable with them? Do not be tempted just by price. Instead. trust your instinct. No matter how cheap a company’s funeral packages are, the last thing you need is dealing with people who send you negative vibes during your time of grief.
Who We Are?
We are Solace (安祥殡葬礼仪), a reliable and most affordable Singapore Funeral Services provider. If you are looking for an honest funeral director to plan and arrange a funeral, do consider adding us to your shortlist of providers.
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